Workers Compensation
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Workers Compensation
We understand that dealing with a workplace injury can be overwhelming. The NSW workers compensation system is designed to support workers who have been injured or become ill at work. This includes assistance with medical expenses, lost wages, and help with returning to work.
We are here to help you understand your rights and navigate the workers’ compensation process step by step.
What You’re Entitled To
The workers’ compensation system can provide you with:
- Compensation for lost wages due to your injury.
- Medical, hospital, and rehabilitation expenses, including treatments recommended by your doctor.
- Return to work support, helping you get back to suitable work duties.
- Compensation for non-economic loss, in cases where permanent injury has occurred.
- Other expenses such as damaged property (glasses, clothes, etc.).
Types of Insurers
There are three main types of insurers in NSW:
- iCare: A NSW Government agency providing insurance to most workers.
- Self-insurers: Employers who manage their own workers’ compensation claims.
- Specialised insurers: Companies approved to manage certain types of worker’s compensation claims.
Your Support Team
Your support team will help you through the recovery process. This includes:
- Case Manager: Appointed by your employer’s insurer, they will coordinate your claim and answer any questions.
- Doctor: Your chosen doctor will assess and treat you, complete your certificate of capacity, and work with your support team on your recovery plan.
- Employer: Your employer will nominate someone to help with your recovery at work, coordinating with your doctor and case manager.
Depending on your situation, other professionals, such as physiotherapists or psychologists, may be involved.
Recovering and Returning to Work
Your employer must provide suitable work that supports your recovery. Suitable work could include:
- Parts of your previous job
- Your regular job but with reduced hours
- New or lighter duties
- A mix of the above
As you recover, your work capacity may increase, and your employer can adjust your duties accordingly.
If you cannot return to your pre-injury role, there are programs available to help you find new employment.
Weekly Payments
Weekly payments are based on your pre-injury average weekly earnings. These payments are designed to support you while you recover. Your entitlements may change depending on your work hours and your recovery progress.
Making a Claim
To start a workers’ compensation claim, you will need a claim number from the insurer and a certificate of capacity from your doctor. This certificate describes your injury, your ability to work, and your treatment plan.
Your case manager will guide you through the process and help manage your claim
Other Resources
If you are unhappy with how your claim is being managed or the insurer’s decisions, you can contact the Independent Review Office (IRO) for help. For any other complaints, contact SIRA.
If you are feeling distressed, support is available 24/7 through services like Lifeline (13 11 14) or Beyond Blue (1300 224 636).
Free 15-Minute Consultation
If you are an employee and have been injured at work or involved in a car accident, contact us today for a free 15-minute consultation. We’ll review your case and guide you on your next steps if you wish to engage us for your matter.
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